Shipping | Returns | Order Info

US Shipping

Orders are typically processed and shipped within 5 business days. We ship via USPS Priority Mail. Once your order has shipped, it should be delivered within 2-5 business days. Please keep in mind that we are a small team and our shipping schedule is subject to change during observed holidays.

*Orders placed on a Friday and over the weekend will not be processed until the following Monday. Our hours of operation are Monday-Friday. We are closed on all major holidays.

When specifying the shipping address for your order, please make sure to verify that the information provided is correct. If the wrong shipping address is provided and your package is returned to Natura Culina, the customer is responsible for the cost to resend the package.

You will receive an email notification with your tracking information once your order has been shipped. Please check your spam folder!

Natura Culina is not responsible for lost or stolen packages that are confirmed delivered. The customer is responsible for any loss or damage of these items.

If you have any questions regarding your order, please contact Natura Culina at support@naturaculina.com

Local Order Pickup

We now offer pickup for local Santa Barbara customers only!

Here is how it works:
1. Order on our website
2. At checkout choose Local Order Pickup option
3. Once your order has been received you will be contacted via email by our team to schedule your pickup

If you have any questions regarding your order, please contact Natura Culina at support@naturaculina.com

Returns + Order Issues

We do not accept open and used product due to the nature of our products, however, your satisfaction is our priority and we acknowledge that in order to solve issues, communication is key. If you have any questions or concerns, do not hesitate to contact us at support@naturaculina.com

If a product arrives broken or damaged, please photograph your damaged goods and send us the photos within 48 hours of order delivery to our support email.

Please keep in mind that our products are 100% natural and handmade in small batches to assure freshness. Slight variations from batch to batch are completely normal.

Payments

We offer secure online ordering via Paypal and accept all major credit cards Visa, MasterCard, Amex, Discover. No Paypal account is necessary to checkout.

Sales tax is required on orders shipped within California at the local tax rate.